SHIPPING POLICY

Last updated: October 27, 2026

At ADVENTI, we work to ensure that every order is carefully prepared, dispatched, and delivered as efficiently as possible.

Please read this Shipping Policy before placing an order. It explains our processing times, estimated delivery periods, shipping procedures, tracking information, and how delivery issues are handled.

1. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays generally begin processing on the next business day.

During periods of exceptionally high demand, promotional campaigns, seasonal sales, or increased fulfillment volumes, order processing may take longer than usual.

Once shipping information becomes available, customers will normally receive a confirmation email containing their tracking number.

Processing times and delivery times are separate estimates.

2. Estimated Delivery Times

Our standard estimated delivery timeframe is generally 3–5 business days, depending on the destination, product availability, fulfillment location, and carrier operations.

During periods of high demand, seasonal peaks, international shipping, or logistical delays, delivery may take approximately 10–12 business days in some cases.

These timeframes are estimates and not guaranteed delivery dates unless a specific delivery commitment has been expressly agreed.

Delivery times may be affected by circumstances including:

• High order volumes and seasonal demand.

• Carrier processing and transportation delays.

• International shipping and customs procedures.

• Public holidays and non-working days.

• Adverse weather conditions.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

Any delivery timeframe specifically agreed with the customer remains applicable.

For EU consumers: Unless a different delivery period has been agreed, orders will be delivered without undue delay and no later than 30 days after the conclusion of the contract, in accordance with applicable consumer legislation.

If delivery does not occur within the agreed or legally applicable timeframe, customers retain their statutory rights, including the right to request delivery within an appropriate additional period and, where legally permitted, terminate the contract and obtain reimbursement.

3. Shipping Locations and Fulfillment

To ensure product availability and efficient order processing, ADVENTI may dispatch orders from domestic or international fulfillment facilities or logistics partners.

The shipping origin may differ from the customer's country of residence.

Orders containing multiple products may be dispatched in separate packages, potentially arriving on different dates.

Separate shipments do not automatically indicate that any item is missing or that the order has been incorrectly fulfilled.

Where available, individual tracking information will be provided for each shipment.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before the customer confirms the purchase.

Charges may vary depending on the delivery destination, shipping method, product characteristics, and order contents.

The shipping amount confirmed at checkout forms part of the order total.

Any additional charges resulting from a customer-requested delivery modification will be communicated where applicable and will not be imposed contrary to mandatory consumer protection laws.

5. Customs Duties and Import Taxes

International shipments may be subject to customs inspections, import procedures, duties, or local administrative charges.

Any applicable mandatory taxes and charges will be handled in accordance with the information provided at checkout and applicable law.

Where additional import charges are legally payable by the recipient and have been properly disclosed before purchase, the recipient may be responsible for those charges.

ADVENTI is not responsible for delays caused solely by customs authorities, but this provision does not exclude our mandatory legal delivery obligations or consumer rights.

6. Shipment Tracking

When a tracking number becomes available, customers may receive an automated email with their shipping information.

Tracking can be accessed through our official tracking page:

https://adventi.store/apps/17TRACK

Tracking updates may take 24–72 hours to appear, and in some circumstances longer, depending on the carrier's scanning and data synchronization procedures.

The creation of a tracking number or shipping label does not necessarily mean that the carrier has physically collected the parcel.

Customers should be aware that tracking may temporarily display statuses such as:

• Shipping information received.

• Awaiting carrier pickup.

• In transit.

• Arrived at sorting facility.

• Transferred to local delivery partner.

• Out for delivery.

• Delivered.

A temporary absence of tracking updates does not, by itself, establish that a parcel has been lost.

However, customers may contact us at any time if they have concerns about their shipment.

7. Customer Contact Information

Customers are responsible for providing accurate and complete contact details during checkout, including their email address, shipping address, and any required telephone information.

Order confirmations, shipping notifications, and tracking updates are generally sent to the email address entered during checkout.

If a customer enters an incorrect, incomplete, or inaccessible email address, automated notifications may not be received even when the order has been successfully processed.

Failure to receive an automated email does not, by itself, establish that an order has not been processed or dispatched.

Customers who do not receive their order confirmation should check their spam folder and contact hello@adventi.store so that we can verify their order details.

This provision does not remove any obligation on ADVENTI to provide legally required order information or affect the customer's statutory rights.

8. Shipping Address Accuracy

Customers should carefully verify their delivery information before completing checkout.

If an incorrect or incomplete shipping address is provided, customers should notify us immediately at hello@adventi.store.

We will make reasonable efforts to correct the address before dispatch. However, changes cannot always be guaranteed once an order has entered fulfillment or carrier processing.

If a shipment is returned because of an incorrect or incomplete address supplied by the customer, reasonable additional shipping costs may apply to a requested reshipment, provided these costs are disclosed and permitted by applicable law.

ADVENTI will not charge the customer for additional shipping costs resulting from errors attributable to ADVENTI or its logistics partners.

9. Shipping Delays

We aim to meet the estimated delivery times communicated during checkout.

However, high demand and operational circumstances may occasionally result in delays, including delivery periods of approximately 10–12 business days.

A delay beyond an estimated timeframe does not automatically mean that the order has been lost or cancelled.

When a shipment is delayed, ADVENTI may review the tracking information, contact the logistics provider, and provide the customer with available updates.

Customers are encouraged to contact our support team before assuming that a shipment is lost, so that we can investigate the situation.

Nothing in this section restricts the customer's right to request delivery, terminate the contract where permitted, or obtain any remedy required by applicable EU consumer law.

10. Lost or Missing Parcels

If a shipment appears to be lost or has not received tracking updates for an unusually long period, customers should contact:

hello@adventi.store

Please include the order number and any relevant tracking information.

We may initiate an investigation with the carrier to determine the parcel's location and delivery status.

Carrier investigations can require additional time, depending on the delivery provider and destination.

Where goods are confirmed lost before the transfer of risk to the consumer, ADVENTI will provide the appropriate legal remedy, which may include replacement or reimbursement.

For consumer purchases, the risk of loss or damage generally remains with ADVENTI until the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods, subject to applicable legal exceptions.

11. Orders Marked as Delivered

If tracking indicates that an order has been delivered but the customer cannot locate the package, we recommend checking:

• The delivery address.

• Household members or other authorized recipients.

• Building reception or concierge services.

• Any agreed delivery location.

• Carrier delivery notifications.

Customers should then contact hello@adventi.store if the package remains missing.

ADVENTI may request relevant information and investigate the delivery with the carrier, including any available proof of delivery.

A carrier's “delivered” tracking status is evidence relevant to an investigation but does not, by itself, conclusively establish that the consumer received the goods or extinguish statutory consumer rights.

Any dispute will be assessed based on the available evidence and applicable law.

12. Failed Delivery Attempts and Uncollected Parcels

Where a carrier attempts delivery but cannot complete it, the carrier may arrange another attempt or make the parcel available for collection.

Customers should follow the instructions provided by the carrier and contact us if assistance is needed.

If a parcel is returned because the customer failed to collect it or provided incorrect delivery details, we will review the circumstances and determine the appropriate resolution under applicable law.

Reasonable costs directly attributable to the customer's actions may be considered only where legally permissible.

This does not affect the consumer's statutory withdrawal, refund, or delivery rights.

13. Damaged or Incorrect Items

If an order arrives damaged, defective, incomplete, or different from the purchased product, customers should contact us at:

hello@adventi.store

For faster assistance, we recommend including the order number, a description of the issue, and photographs where reasonably available.

We recommend reporting visible transport damage within 48 hours of delivery to help us investigate with the carrier.

The 48-hour recommendation is not a mandatory deadline and does not restrict any statutory rights or remedies.

Where an item does not conform to the contract, ADVENTI will provide the remedies required by applicable consumer protection legislation.

14. Order Cancellations and Delivery Disputes

Once an order has entered fulfillment or shipping, cancellation or shipment interception may not always be operationally possible.

Nevertheless, customers retain all mandatory rights provided under applicable law, including statutory withdrawal rights where applicable.

Where a customer reports a delivery issue, ADVENTI may review order records, payment confirmation, shipping documents, carrier tracking, and relevant communications to establish the circumstances.

The existence of a tracking number or fulfillment confirmation does not automatically constitute proof of physical delivery.

We aim to resolve delivery disputes fairly, using verifiable information and the applicable legal requirements.

15. Statutory Consumer Rights

This Shipping Policy is intended to provide transparent information about our fulfillment and delivery procedures.

Nothing in this policy excludes, limits, or overrides mandatory consumer protection rights under European Union law or applicable national legislation.

Where any provision conflicts with mandatory law, the applicable legal requirement will prevail.

16. Contact Information

For shipping questions, tracking assistance, delivery issues, or address corrections, please contact:

ADVENTI

Email: hello@adventi.store

Website: https://adventi.store

Track your order: https://adventi.store/apps/17TRACK